Your tools, not ours.
- Help docs in Notion, Drive, or your site
- Shared inbox, Intercom, Zendesk, or Slack
- Order or account system, read-only
Operations bot
Support Desk
installed in 72 hours.
Reads your FAQs, policies, and past answers, then handles tier-one questions by email or chat. When it cannot answer confidently, it collects details and hands a summarized ticket to a person.
$2,500 install $400 a month after 30 days Cancel anytime
Jamie / operations botSupport Desk
Live Input
Email: "How do I change the card on file, and will I lose my annual discount?"
Bot output
You can update the card under Settings, then Billing, then Payment method. It takes about a minute. Your annual discount stays attached to the subscription, not the card, so nothing changes. Source: Billing FAQ, section 3. Anything else?
Auto-answered. Confidence high; both facts cited from your docs.
What happens, in order.
- 01A question arrives.
- 02The answer is drafted from your sources, with citations.
- 03A confidence check decides: send, or escalate with a summary.
- 04Escalations arrive with the customer, the question, and what was already tried.
- 05A weekly gaps report lists questions your docs do not answer.
Where it stops and asks.
You choose which topics can be auto-answered and which always route to a person: billing disputes, cancellations, anything legal or medical.
Best for
- Software companies
- E-commerce
- Membership businesses
- Property managers
- Schools and courses
Illustrative time math
The arithmetic, labeled as a scenario.
Every number here is illustrative. On kickoff we replace it with your inquiry volume, quote value, list size, or ticket count, and the bot reports observed results after that.
- Formula
- 300 tickets a month × 55% resolved × 6 minutes each
16.5 hours a month backResolution rate depends on how well your docs cover the questions. The gaps report closes that over time.
What you receive.
- Knowledge ingestion
- Tone guide
- Escalation rules
- Gaps report
- Simple dashboard
$2,500
- 90-minute kickoff: accounts, voice, rules, and boundaries
- Connectors to your email, forms, calendar, and tools
- The template configured on your real history, then tested
- An approval desk you can run from your phone
- Live within 72 hours of kickoff
- Thirty days of tuning before the first monthly charge
$400 after 30 days
- Hosting and monitoring, 24/7
- Claude usage up to 1,000 handled conversations a month
- Rule, template, and voice changes whenever you ask
- A 30-minute tuning call every month
- Weekly summary of what the bot did and what it escalated
- Cancel anytime; the bot keeps running to the end of the paid month
Questions about Support Desk
Plain answers.
Will it make things up?
It answers only from your sources and cites them. If the sources do not cover it, it escalates instead of guessing.
Can customers reach a human?
Always. Saying "human" or "person" routes immediately, and the bot says so up front if asked.
What about angry customers?
Sentiment triggers escalation. The person gets a summary and a suggested first line.
Install Support Desk
Buy the bot.
Keep the desk.
One install for one business. The managed desk starts after 30 days, so the first month has one job: prove this bot deserves to stay.
Today$2,500installation
thenAfter 30 days$400per month · cancel anytime
- Live within 72 hours of kickoff
- Your voice, your rules, your tools
- Approval desk on your phone
- Monthly tuning call
- Weekly activity summary
- Direct founder support